Effective date: June 18, 2025
Thank you for choosing Tradoxvps.com for your trading VPS needs. We aim to provide quality service and customer satisfaction. This Refund Policy explains the terms under which you may request a refund for our SaaS services, how to do so, and what to expect during the process.
1. Refund Eligibility
- Partial refunds may be issued at our discretion, primarily in cases of technical issues preventing proper use of the service or other service-related problems.
- Refunds are generally not provided for voluntary cancellations when the service has already been used or accessed.
- Refunds are not available if you have violated our Terms of Service or engaged in prohibited conduct.
- Free trial periods (if offered) must be used within the trial timeframe; no refunds apply after trial expiration.
2. Refund Request Period
- Refund requests must be submitted within 30 days of the original purchase or billing date.
- Requests made after this period will not be eligible for a refund.
3. How to Request a Refund
To request a refund, please:
- Contact our support team by email at support@tradoxvps.com or
- Submit a support ticket or use the refund request form available on our website,
including your account details, purchase information, and reason for the refund request.
4. Refund Processing Time
Once we receive your refund request and verify eligibility, refunds will be processed within 7 to 14 business days. The amount refunded will generally be credited via the original payment method used (credit card or PayPal).
5. Exclusions and Limitations
- Refunds do not cover service downtimes or interruptions caused by factors outside our direct control, such as internet outages or force majeure events.
- Any disputes or chargebacks without prior refund request may result in suspension or termination of your account.
- We reserve the right to refuse refund requests that appear fraudulent or abusive.
6. Account Termination and Refunds
If your account is terminated due to a breach of our Terms of Service, you will not be eligible for any refund.
7. Changes to This Refund Policy
We may update this Refund Policy from time to time. The current version will be posted on our website with an updated effective date. Continued use of our Service after changes means you accept the updated policy.
If you have questions about this Refund Policy or need assistance, please contact us at:
Email: support@tradoxvps.com
